IT Service & Transition Manager (m/f/d)

IT Service & Transition Manager (m/f/d)

Job-ID:  5423
Start Date:  ab sofort

Augsburg, DE, 86153 Oberhausen, DE, 46145 Berlin, DE, 13507 Hamburg, DE, 20457 Deggendorf, DE, 94469

Country:  DE

What you should know about us

MAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow’s challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systemic level. Leading the way in advanced engineering for more than 250 years, we provide a unique portfolio of technologies. Headquartered in Germany, MAN Energy Solutions employs some 15,000 people at over 120 sites globally. Our after-sales brand, MAN PrimeServ, offers a vast network of service centres to our customers all over the world.

We can offer you the following tasks


  • Provide effective and efficient service level management, continuous service improvement and the coordination of service providers, business partners and internal IT departments oversight to wide array of IT infrastructure technologies or functions

  • Monitoring of service contracts in close coordination with IT Controlling, purchasing and IT Service Delivery Coordinators

  • Ensure operational adherence to ITIL-based IT Service Management policies and processes

  • Manage day-to-day service delivery escalations

  • Run transition projects

  • Liaison with Project Managers and Products Owners to help ensure operational readiness of all IT projects

  • Product Owner for "Customer Services"


You can help us with these qualifications


  • Technical or Commercial IT Education & ITIL Framework
  • significant experience with Vendor Management, Service Level Management and/or Transitions Strong analytical and solution-oriented approach

  • Knowledge of IT architectures or business applications, preferably in the area of Digital Workplace

  • Experience in dealing with ITSM Tools

  • Excellent communication skills in German & English (spoken and written)

  • Excellent soft skills


Our benefits for you


Flexible working hours schemes, mobile working possible, canteen, meal allowance, childcare possible, company pension scheme, accessibility, workplace health management, company doctor, gym, further training measures, parking, good transport links, employee discounts, VW car leasing, company mobile possible



Good to know


Feel free to contact Emmanuel Quentin  if you have any questions. P +49 (821) 322 2896



Where we need you

Your professional home

MAN Energy Solutions’ headquarters in Augsburg were once the setting for the invention of the diesel engine, with which Rudolf Diesel declared war on the steam engine. Today, our primary mission is to overcome the challenges faced by the marine, energy and industrial sectors – not only to ensure our customers’ success, but also to preserve our environment. From small increases in the efficiency of individual components, such as dual-fuel engines, exhaust gas treatment systems or software solutions, to major innovations at system level – every day, around 5,000 employees work at our site in the beautiful renaissance city of Augsburg to create a better future. You too can help us do that. We are the employer for you if you want to make a difference.

That is important to us

Integrity and Compliance are essential elements of our corporate culture. We firmly support diversity and equal opportunities and are therefore looking forward to receiving a diverse range of applications. Just click on “Apply now” and start your career with us. Applications from people with disabilities are strongly encouraged.